Скачать или смотреть Zendesk Speaker Spotlight | How to simplify complex CX operations with AI: holidayheroes

How do you untangle multi-step CX workflows—and resolve more, faster — with pragmatic AI?

Oran Levy, Data & AI Lead at holidayheroes, shares hands-on pilots, the metrics that matter, real agent and customer wins, and practical first steps for SMBs starting their AI journey: http://zdsk.co/3IbCK1h

Key takeaways:

WhatsApp automation in practice — a focused pilot to handle common requests faster.
Impact you can prove — set clear goals and track the right metrics.
Human-in-the-loop — pair automation with agent assist to reduce friction.
Start small, scale smart — pick one high-value use case, pilot narrowly, iterate with data.

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