Virtual Agent | Build a virtual agent with Now Assist

Fast-track your Virtual Agent development by building a Virtual Agent with Now Assist. By activating Now Assist topics and using a large language model, or LLM, as your topic model rather than Natural Language Understanding, or NLU, you can improve deflection rates and reduce the development time that NLU topic discovery requires in Virtual Agent.

Chapters:
00:00 Intro
00:15 Activate Now Assist topics in Virtual Agent

#servicenow #servicenowdemo #nowassistinvirtualagent #llmtopicauthoring

Role required: virtual_agent_admin or admin

This video was recorded in the Washington DC release.

For more information on Now Assist in Virtual Agent, see:

ServiceNow product documentation:

Now Assist in Virtual Agent: https://www.servicenow.com/docs/bundl...

Exploring Now Assist in Virtual Agent: https://docs.servicenow.com/bundle/wa...

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...

For general information about ServiceNow, visit: http://www.servicenow.com/