Скачать или смотреть Lightspeed on the go Lightspeed Mobile App Webinar

Harness the Power of the Mobile App
In today’s mobile-first world, flexibility is everything—and Lightspeed is right there with you. Join us for an inside look at the Lightspeed Mobile App, designed to complement your Business Management experience and give you the freedom to manage your operation from anywhere.

Whether you’re on the lot, in the shop, or on the move, the Lightspeed Mobile App keeps your business at your fingertips—so you’re never tied down.

What You’ll Learn:
Key features of the Lightspeed Mobile App
Real-world use cases to boost productivity
How mobile access can enhance customer service and team efficiency
Take your business wherever you go. We’ll show you how.

Recorded July 23, 2025
Transcript Summary:
This webinar introduced attendees to the Lightspeed Mobile App, showcasing how it brings dealership operations directly to your fingertips. Designed to empower dealership staff—whether they’re in the service bay, on the lot, or offsite—the app keeps key workflows moving without being tied to a desk.

Key Features Covered:

Tech Video Tool
One of the most powerful additions to the app is the integrated Tech Video feature. Technicians can easily record, upload, and send personalized videos to customers directly from their mobile device. This builds transparency and trust, reduces the back-and-forth, and helps customers approve work faster—ultimately boosting ROIs.

VIN & QR Scanning
The app includes a scanner that allows users to scan VIN barcodes or QR codes on units, instantly pulling up vehicle details, repair orders, and unit histories. This eliminates time spent searching manually or walking back to a computer.

Repair Order Management
Users can clock in and out of repair orders, view RO line items, and even add recommendations or comments—all from their mobile device. This helps streamline technician workflows, improve accuracy, and reduce idle time.

Unit Walkarounds
Service advisors and technicians can perform digital walkarounds with the app, capturing photos and notes right on the spot. These get automatically attached to the repair order, creating a digital record that improves customer communication and accountability.

Parts Lookup & Pricing
The app allows users to search for parts and view pricing—ideal for confirming availability while standing next to the unit. Though it's not a full parts catalog or ordering tool yet, it enhances frontline efficiency during quotes or inspections.

Real-World Use Cases:

A technician records a Tech Video showing worn brake pads, uploads it in-app, and sends it to the customer with a click. The customer approves the repair without delay, and the shop avoids an unnecessary wait.

A service advisor scans a QR code on a unit dropped off overnight. In seconds, they pull up the customer’s info, check the RO, and assign it to a tech—no paper shuffle or guesswork involved.

During a walkaround, a tech notes damage to a trailer hitch and documents it in the app with photos. These are automatically saved to the repair order, reducing liability and enhancing communication when the customer picks up.

Workflow Integration Tips:

The app is designed to slot into your existing Lightspeed workflow. Attendees were encouraged to:

Ensure each tech and advisor has login access and mobile permissions.

Use the Setup Checklist (provided post-webinar) to verify devices, barcode types, and video defaults.

Train staff on how to record effective, clear Tech Videos that include the unit, issue, and recommended repair.

Review technician performance using Lightspeed’s RO audit and technician efficiency reports to tie app usage back to dealership goals.

Q&A Highlights:

Video Storage: Videos are stored in the Lightspeed system, not the user’s device.

App Cost: The mobile app is included for Lightspeed DMS users with no additional charge.

Availability: The app is compatible with both iOS and Android, available through respective app stores.

Future Enhancements: Upcoming updates may include more parts functionality and improved photo tagging.

Closing Notes:

Lightspeed Mobile App isn’t just about convenience—it’s about enabling smarter, more agile operations in every corner of your dealership. Whether your team is on the lot or under the hood, this app keeps them connected and efficient.