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Claims Automation in Specialty Insurance: Lessons from Early Adopters
📍 InsTech Live Event | Panel Session

As insurers and MGAs push for greater efficiency in claims handling, automation is starting to prove its value in specialty lines. In this panel, industry experts share how claims platforms are being implemented, what results are being delivered and what challenges remain.

🎙️ Panelists
🔹 Jon Mitchell, COO - RDT
🔹 Tom Burroughs, CTO - Synergy Cloud
🔹 Moderator: Robin Merttens, Executive Chairman - InsTech

🔍 Key Topics Covered
• What a claims automation platform actually does
• Early results from adoption in specialty claims
• Lessons from motor and property insurance
• AI vs human-in-the-loop: finding the right balance
• Moving beyond legacy tech with iterative rollout
• The real drivers behind automation uptake
• What success looks like for insurers and MGAs

💡 You’ll Learn About
• The business case for automation in specialty lines
• Avoiding big risky builds - doing more with modular tech
• How automation connects the customer journey to underwriting, ops and reporting
• What it takes to make automation practical, scalable and value-adding

🔗 Learn more about the full event: https://www.instech.co/past-events/cl...

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#ClaimsAutomation #SpecialtyInsurance #InsuranceTechnology #DigitalClaims #InsuranceInnovation #AIinInsurance #ClaimsPlatforms #ClaimsTransformation #InsTech

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00:00 Introduction to New Breed of Insurance Products
00:36 Claims Automation Platforms: Opportunities and Developments
01:37 Challenges and Innovations in Specialty Claims
03:01 Lessons from the Retail Space
05:14 Meeting Higher Expectations in Specialty Insurance
06:31 Final Thoughts and Messages to the Audience