Teams and CX | Ep 15

In this episode of The Growth Edge, we’re talking about the true heart of Customer Experience (CX)—our teams. Kyesubire Talitwala-Greigg, MSME Growth Consultant & Storyteller, is joined by Joe Mukoko, Business Development & Sales Expert, for an exciting conversation on how to build CX that resonates from the inside out.

We’ll discuss what CX means, why it matters, and how to engage your teams to deliver exceptional experiences. Remember, we are only as good as our teams, and our teams are only as good as us. Our teams are the heart of our CX plans, and keeping them engaged is key to our success.

📺 Watch the full conversation:    • The Fundamentals of Customer Experien...  
🔍 Learn, implement, and tell us how it works for you!

💬 Share your experiences in the comments below, and let’s keep the conversation going!
🔔 Follow us for more insights on MSME growth, and don’t miss our next episode.

#TheGrowthEdge #CustomerExperience #CXforMSMEs #TeamEngagement #BusinessSuccess #MSMEgrowth #EmpathyInBusiness