Скачать или смотреть Customer Service & Reception Tips for Veterinary Nurses 🩺👩🏼‍⚕️🐾

Welcome to the mini tutorial for veterinary nurses working on the frontline — reception! 🩺👩🏼‍⚕️🐾

In this episode, we’re talking a few things client communication: the good, the bad, and the awkward. Whether you're dealing with long wait times, payment stress, or that one client who never seems happy — this video gives you practical, vet nurse-tested strategies to stay calm, kind, and confident.

✨ What you’ll learn:
🎙️ How to change your tone and energy to guide conversations (without being fake)
💸 Approaching payment conversations with confidence and empathy
⏳ What to say when clients have been waiting too long (and how to smooth it over)
🤝 Making small talk that doesn’t feel awkward
😬 How to handle those clients (you know the ones...)

Reception isn’t just about phones and bookings—it’s about connection, trust, and setting the tone for the whole clinic experience. Let’s make it smoother, easier, and a lot less stressful—for you and your clients.

💬 Don’t forget to comment below with your go-to reception line or trick!

🎧 Also available as a podcast episode on Spotify - "Vet Nurse Confessions"

#VetNurseLife #VeterinaryReception #ClientCommunication #VetNurseSchool