Скачать или смотреть Ticket Sharing in BoldDesk

Learn how easily you can share and unshare a ticket to agents or groups in BoldDesk. I’ll show you how to filter shared tickets using predefined and advanced filters, and how to view tickets on the homepage. I’ll also show you how to control ticket permissions.

BOOKMARK DETAILS
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[00:00] Introduction
[00:56] Limitations of sharing a ticket
[01:22] Share a ticket
[02:00] Unshare a ticket
[02:28] Filter shared tickets
[02:56] Shared ticket permissions

BOLDDESK
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Product overview: https://www.bolddesk.com/features
How to share a ticket: https://support.bolddesk.com/kb/artic...
Predefined default ticket views/filters: https://support.bolddesk.com/kb/artic...
Using advanced filters to filter tickets and save them as ticket views: https://support.bolddesk.com/kb/artic...
Blog: https://www.bolddesk.com/blogs
Get in touch: https://www.bolddesk.com/contact-us

SUBSCRIBE
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BoldDesk on YouTube:    / @bolddesk  

SOCIAL COMMUNITIES
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Twitter:   / bolddesk  
LinkedIn:   / bold-desk-app  

#shareticket #bolddesk #helpdesksoftware