Скачать или смотреть The #1 thing money can’t buy your nonprofit.

Most of our institutions, organizations, and businesses are built from the top down: A leadership team sits atop the organization and makes important decisions, under the assumption that they have an accurate and comprehensive understanding of what’s going on in their community.

But top-down leadership often suffers a major flaw: a failure to consider and integrate input from the community they serve. “They’ve not actually taken the time to really listen to the community,” says Suzanne Torregano, the executive director of Electric Girls, a Louisiana-based nonprofit that equips girls with the skills, knowledge, and confidence they need to pursue careers in STEM fields.

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