Why Do You Want A Service Level Agreement

Subscription software companies whose entire business model relies on availability of service have good reason to contract service guarantees. Enter the Service Level Agreement, an accompaniment to a Master Service Agreement that specifically outlines services provided, how these are measured, and issue resolution. Watch as Michael Curylo, an L.A.-based lawyer working at the intersection of technology and entertainment, tears down the SLA for customer data platform Tealium. As Curylo says, while these contracts aren’t always necessary, they can do things the MSA can’t do to protect both parties and ensure their business relationship functions as it should.

Contract:
https://tealium.com/terms/sla-addendu... and might refer to the master terms https://tealium.com/terms/MSA-Tealium...

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