Скачать или смотреть Contract renewal - What to do?

Are managing account managers?
What if you ask them to start renewal activities for an expiring client contract? Will they all start doing the same? Probably not.
One will run to marketing and organize a Net promotor score survey.
Another will jump behind the computer to do a competitive analysis.
And jet another will start putting pressure on operations to perfect the KPI scores.

Is that a problem? Yes! That is a problem! If it is not crystal clear what you expect your account managers to do, then how can you expect them to do it? And with clarity, most of the time people end up doing too little too late. Recognizable?

In this video I will share with you some real useful experience in how to help your team to think and act more tactical and strategical when it comes to renew and improve contracts. When you follow these tips, you’ll see results super quick.

The most important thing you can do for your team is clarify what you expect them to do comes time to renew a contract.