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How 2 Minutes of Water Can Cause $75K in Damage — Mr. Potty Plumbing on Hiring, Branding, and Preventing Floods

The host recounts a home incident where an unconnected supply line sprayed for under 2.5 minutes and caused about $75,000 in damage, then interviews Dorinda Obsta of Mr. Potty Plumbing in Houston. Dorinda shares the company’s 16-year history, a recent rebrand, and how she operates as general manager while her husband Paul, a master plumber and Iraq contractor veteran, oversees field work and permits. They discuss marketing across social platforms, the importance of reviews, and hiring licensed plumbers while prioritizing character and avoiding fear-based sales. Dorinda contrasts independent shops, franchises, and large 24/7 “big box” operators, and explains coaching and C12 support that helped them build dashboards, processes, and Marketplace Chaplains for employee care. The episode ends with homeowner prevention tips like knowing shutoff locations, replacing unreliable valves, and maintaining water heaters and sewer lines.

Connect with Mr. Potty Plumbing
https://callmrpotty.com/
Facebook - https://www.facebook.com/mrpottyplumbingkaty
Instagram - https://www.instagram.com/mrpottykatytx/
Tiktok - https://www.tiktok.com/@mrpottyplumbing
Youtube -    / @mr.pottyplumbing  

00:00 Intro
00:18 Meet Mr Potty Plumbing
01:14 Water Softener Wins
01:56 Company Origin Story
03:36 Rebrand And Social Media
05:40 Dorinda Operations Role
07:52 Paul Iraq Plumbing Tales
10:23 Women In The Trade
11:14 Hiring Licensed Plumbers
14:02 Character Over Sales Tactics
18:29 Residential Versus Commercial
19:24 Plumbing Business Types
21:42 Big Box Coverage Limits
22:25 Big Box Plumbing Costs
23:18 When Repairs Go Wrong
24:18 Franchise Pros and Cons
26:08 Oil Boom Franchise Flops
27:36 Networking and Community Marketing
29:20 Online Ads and Reviews
31:28 Coaching and Business Systems
34:07 Faith Based Leadership Support
37:51 Five Year Growth Blueprint
41:38 Preventing Water Damage Disasters
46:37 Maintenance and Sewer Backups
48:01 Starting a Home Service Business
49:03 How to Contact and Service Area

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