Скачать или смотреть Enhancing e-commerce customer experience with AI & VR | E-commerce Berlin Expo x Experts Roundtable

Welcome to the E-commerce Berlin Expo Experts Interviews! In this series, we've gathered field experts in e-commerce to answer the industry's hottest questions. From emerging trends to best practices, our experts share their valuable insights and perspectives on what's driving innovation in e-commerce.

In each video, you'll hear from all experts in a row, providing a rapid-fire, diverse range of perspectives on key topics.

Whether you're an e-commerce entrepreneur, marketer, or simply curious about the industry, you won't want to miss these thought-provoking interviews.

In this video, experts discuss the cutting-edge technology of artificial intelligence and how it can enhance the customer experience in e-commerce. From providing immediate support to creating immersive and engaging shopping experiences, the possibilities are endless. The interview offers insights into the ways in which AI can be utilized for chatbots, product recommendations, pricing, and promotions. Additionally, the interviewee dives into how AI can create unique and personalized experiences through content generation, VR, and AR. If you are into e-commerce, this video is a must-watch to learn how to optimize and elevate the user experience in your shop.

So, sit back, relax, and enjoy the video!

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In order of appearance:

00:00 Intro
00:11 Dr. Armand Farsi, Head of DACH and Connected Commerce, Fanatics
00:45 Robert Hein, E-commerce Expert
01:22 Dr. Pascal Volz, Managing Director, fischerAppelt
03:24 Alexander Holzknecht, Chief Commercial Officer, Motatos
04:00 Matthäus Michalik, Co-Founder and Managing Director, Claneo
05:08 Jens Brämer, Managing Director, Eventim Tickets
05:48 Anna Graf, Innovation Lead Web3, Arvato Systems
06:50 Matthieu Chouard, Chief Revenue Officer, foxintelligence

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