Contact Center vs. Call Center: What's the Difference?

Call centers were once the golden standard for customer service. But, technology has evolved, and so has the modern customer. So was born the contact center, which lets businesses work with customers in more ways than one.

🔎 Read more:
Guide to contact centers ➡️ https://www.techtarget.com/searchcust...
All things CX ➡️ https://www.techtarget.com/searchcust...

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