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Email: [email protected]
Format:

Dear AJHQ,

My animal jam account (write the user you want to get back here) was hacked! I'm really upset and I want to know if there is any way to get it back.
Sadly i forgot the email to the account (the account u wanna get back). This is because I did it on an old email that I have lost over time.
i have another account but its my old account, so you know i am not lying the username is:(type your accounts username, also ajhq can tell if its a spare account)
and my password is (your main accounts password also this won't work if you have 2 step verification enabled, so disable that in parent settings). I hope this gives enough proof.

Thanks!

Instructions: Message AJHQ's email above and tell them what's in the format, filling in the blanks marked with "()"

Hope this helps!