Скачать или смотреть 3CLogic Advanced Reporting Engine for ServiceNow CSM, ITSM, HR, ITBM

3CLogic’s Reporting Engine for ServiceNow uniquely merges call metrics with data your service and support agents use daily – contact info, tickets, incidents, cases, etc. – inside of ServiceNow.

Watch this video to see how to:
Associate calls with interactions based on telephony data integrated with ServiceNow records  
Build your own reports, automate and share them on-demand so you can act on the insight in real-time
Get ahead of requests instead of trailing issues and drive differentiated value for your business with sentiment scoring

Stop being held hostage by limited data and basing critical business decisions on best-guess assumptions. Get comprehensive data for a complete view of what drives daily call volume and engagements.