CONTROL QUALITY Process | TOOLS & TECHNIQUES | PMBOK | PMP
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The Control Quality process utilizes a range of tools and techniques to verify that project deliverables meet quality requirements and to identify any deviations from expected standards. Among the most commonly used are inspection techniques, which involve physically reviewing and testing deliverables. Statistical sampling allows teams to test a representative portion of outputs rather than every unit, increasing efficiency. Control charts and cause-and-effect diagrams help monitor process behavior and identify root causes of issues. Other tools include checklists, Pareto charts, scatter diagrams, and approved change requests analysis. The process also relies on data gathering, data analysis, and decision-making techniques to guide quality evaluations and corrective actions, ensuring outputs meet specifications before acceptance.
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