Скачать или смотреть Improving Mean Time to Resolution and Root-Cause Analysis for Complex SAS Environments

Root-cause analysis (RCA) is a common IT practice aimed at identifying the underlying causes of faults and problems with systems. Its objective is to resolve faults quickly to ensure system uptime and customer satisfaction. When the results of this are measured, it’s often referred to as mean time to resolution (MTTR). RCA is often not performed on SAS® platform issues, which can have a direct impact on system stability and overall user satisfaction. The variety of workload types, number of servers involved and the amount of moving parts can make performing RCAs of SAS platforms very difficult. This presentation will share tools, processes and templates that enable SAS administrators to: Understand what RCA is and why its important; introduce MTTR and how it can be used; and demonstrate how to perform RCA on a SAS platform in a way that isn’t too scary or time-consuming.

PRESENTER:
Christopher Blake, Boemska
SESSION ID: 1040
TOPIC: Administration: SAS Administration
INDUSTRY: Non-Industry Specific
AUDIENCE: IT/SAS Administrator, Programmer
SKILL LEVEL: Intermediate

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