Скачать или смотреть E8: Unveiling the Complexity of Curb Management with Mary Catherine Snyder

In this episode of Harder Than It Looks, we zoom out to the policy level and zoom in to the front lines - exploring what it takes to manage mobility in cities and serve customers in the high-pressure world of parking.

Segment 1: Mary Catherine Snyder
Veteran parking strategist with the Seattle Department of Transportation (SDOT), Mary Catherine shares her insights on curb management, evolving parking policy and the role of tech in creating smarter, more sustainable cities.

Segment 2: Tammy Baker
A true frontline expert, Tammy offers a refreshingly honest look at customer service in the parking industry - a job that’s way harder than most people think. From handling tough situations to building empathy with every interaction, she highlights the human side of parking.

🎯 Key Takeaways:
What makes curb management so complex (and critical)
The evolution of parking enforcement and policy
How technology is streamlining urban mobility
Real-life insights from parking’s frontline customer service
The value of empathy, patience, and resilience in this industry

🔔 Subscribe for conversations from the people shaping (and supporting) the future of parking and mobility.

#MaryCatherineSnyder #TammyBaker #SDOT #CurbManagement #UrbanMobility #ParkingPolicy #SmartCities #HarderThanItLooks #podcast #parkertechnology