Скачать или смотреть INBOUND 2015 I&E: Peter Shankman "Ain't No Customer Like a Zombie Customer"

Peter Shankman is the author of 4 books including his most recent "Zombie Loyalists" and is best known for founding Help A Reporter Out (HARO) and as the founder and CEO of The Geek Factory, Inc. a boutique social media, marketing and customer service strategy firm in NYC. He talks about how as a society we expect in any customer interaction to be treated like crap. Part of our Ideas and Experiences speaker series at INBOUND 2015.
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