Скачать или смотреть S2E2 The Trust Gap in a Synthetic World: Why Telecom Carriers Can No Longer Sit This One Out

The Trust Gap in a Synthetic World: Why Telecom Operators Can No Longer Sit This One Out



What happens when the voice you trust most is no longer human?



In this episode of the Global Women’s Telecom Network Podcast, host Leticia Latino-van Splunteren speaks with Terri Borras, US Army Brigadier General and national security leader, about a quietly disruptive consequence of generative AI: the erosion of trust in everyday communication.



This conversation is not about futuristic technology or abstract policy. It focuses on ordinary moments, calls from family members, instructions from supervisors, routine conversations that suddenly aren’t. Today, voices and images can be convincingly generated by machines, carrying emotion, urgency, and familiarity. When this happens over trusted networks, even careful, well-trained people can be deceived.



The episode also explores why consumer protection can no longer be an afterthought. Synthetic voice fraud does more than cause financial loss; it erodes confidence. When people begin to doubt what they hear, hesitation replaces participation, affecting adoption, workflows, and inclusion especially for vulnerable populations.



Protecting people does not mean listening to conversations or invading privacy. Effective approaches focus on distinguishing authentic human signals from machine generated ones at scale, in real time or near real time. Detection after harm has occurred offers little protection in moments of urgency.



As the industry moves toward AI-native networks and intelligent infrastructure, trust can no longer remain implicit. It must be explicit, resilient, and designed into the system. Because when trust disappears from everyday communication, the cost is far greater than any single fraud, it reshapes how society connects, decides, and believes.







Connect with Terri Borras: Terri Borras | LinkedIn (  / aidatborras  ) and Leticia Latino Leticia Latino-van Splunteren | LinkedIn (  / leticia-latino-van-splunteren  )