Скачать или смотреть Must-have features for the best knowledge base software | CX Unplugged

Quick, easy and simple. If you wish to implement a sure shot way to win your customers hearts then knowledge base software is the way to go. In this video, find out how to transform your customer support and discover the secrets to setting up your very own knowledge hub.

0:00 Introduction
0:16 How to set up a knowledge base software?
0:52 What is knowledge base software?
1:19 The most famous knowledge base software
1:45 Customer facing Vs employee facing knowledge base
2:24 The #1 attribute 1 in a knowledge base
3:20 Attribute #2 to look for in a knowledge base
3:59 Must-have attribute #3 for a knowledge base
4:29 Attribute #4 to get value for your money
5:09 Summary & conclusion

A knowledge base software is your very own search engine dedicated to simplifying the lives of your team members while providing your customers with a way to effortlessly search for information. Think guides, frequently asked questions, best practices, how-to's and more.

The most celebrated example would be Apple’s customer-facing knowledge base. Of course, you should aim for a sweet spot between employee facing and customer facing knowledge bases.

The first attribute that you must look for in a knowledge base software is if it is SEO-friendly. What use is a knowledge hub if it can’t be found, right? Use relevant keywords from the get-go to make your articles discoverable.

Another must-have attribute for a knowledge base software is it must promote easy teamwork. It should also allow your agents to collaborate with other team members and upload helpful articles with tips, tricks and troubleshooting hacks.

A key feature you must look out for is if the knowledge base software you have shortlisted empowers your agents with AI-led features. It must integrate with AI and chatbots to save them from drowning in queries.

And of course, they must allow you to analyze the performance of the articles to allow further improvement to double and maybe even triple your traffic to the articles.

If you ever face challenges while building your knowledge hub, remember -- we're just a call away.

If you would to learn more about how to set up a knowledge base software and what it can do for your business, you can request a demo here https://www.sprinklr.com/products/cus....

You can also deep dive into the topic in our detailed blog here: https://www.sprinklr.com/blog/free-kn....

Thanks for tuning in! And, as always, we'll catch you again in the next video.

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At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

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