Tips on Conflict De-escalation for Mental Health or Dementia Care Professionals

To help mental health/dementia care professionals cement learning concepts and demonstrate application of skills, two localised videos have been produced that focus on ‘Engaging Resistant Clients’ and ‘De-escalating Conflicts’ via a total of 6 case scenarios. We encourage all to use it for your own learning or in your training materials.

This video covers the following points:
1) Hallucination, agitation and suspicion
2) Aggressive behaviour
3) Suicidal ideation and self-harm

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