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In the latest episode of the Talking Pools podcast, host Kelly speaks with Matt Reither, a long-time industry leader and service council chair. They dive into the critical role service leadership plays in improving pool service practices and how professionals can elevate their skills through education and certification.

Understanding the Service Council
One of the key takeaways from their conversation is the importance of understanding a pool’s operational design. Matt explains that many so-called “mystery problems” originate from design flaws rather than chemistry mistakes or service errors. Improper pump sizing and hydraulic imbalances, for example, can create persistent water quality issues that no amount of chemical adjustment will solve. By teaching service professionals how pools are designed to operate, the council shifts the mindset from reacting to symptoms to diagnosing root causes.

The Value of Education
Education is a central theme throughout the discussion. Matt emphasizes that structured training resources give service professionals the tools needed to handle modern pool systems, including newer technologies like variable-speed pumps and smart controllers. Kelly shares firsthand experience, noting how proper training reduced a motor seal replacement job from three hours down to just thirty minutes. The message is clear: education saves time, reduces frustration, and improves outcomes.

Certification and Standards
The council also places strong emphasis on professional certifications such as Certified Maintenance Specialist (CMS), Certified Service Technician (CST), and Certified Service Professional (CSP). These programs go beyond entry-level instruction, providing deeper technical knowledge that supports higher service standards. The curriculum is continually updated to reflect current industry advancements, ensuring professionals stay relevant and effective in the field.

Streamlining Operations for Business Growth
Operational efficiency is another major focus of the episode. With rising costs across the industry, service businesses are being forced to examine how they operate internally. Industry reporting shows that many companies are increasing prices to protect margins, but Matt highlights that efficiency gains—especially through better route management—can reduce burnout, improve customer satisfaction, and stabilize profitability. Smarter routing minimizes windshield time, maximizes productivity, and creates a healthier work environment.

Key Takeaways
The conversation between Kelly and Matt reinforces several core lessons for service professionals:
Understanding pool design and operational principles is essential for accurate problem diagnosis.
Ongoing education and certification are necessary to keep pace with evolving technology and standards.
Streamlined operations and thoughtful route management improve both business performance and employee well-being.