Скачать или смотреть The Language of Listening: How Great Questions Unlock Referrals & Client Trust

Listening is the unsung hero of client communication.

In a referral-driven culture, the most successful bankers and advisors don’t lead with products—they lead with empathy, curiosity, and great questions. Why? Because when clients feel truly heard, they open up. And when they open up, they reveal the needs, dreams, and opportunities that drive powerful referrals and long-term trust.

In Episode 4 of the Frontline Referrals Podcast: The Language of Listening – Why Great Questions Can Create Great Referrals, you’ll discover:
✨ The “Two Ears, One Mouth” principle and why it matters more than ever
✨ What active listening looks like (and what it doesn’t)
✨ Power questions that open doors to referrals
✨ How strategic silence helps clients feel valued and understood
✨ Real examples of how one great question led to a major referral
✨ The listening cues that reveal hidden opportunities
✨ How listening builds morale, strengthens team culture, and boosts loyalty

💡 Key Takeaway: Listening isn’t passive—it’s the most powerful referral tool you already have.

📌 Resources to help you go deeper:

📰 Weekly Communication Guide: practical tips straight to your inbox → www.speakwithpeople.com/guide

✍️ Speak with People Blog: fresh insights on leadership & communication → www.speakwithpeople.com/blog

🎙️ Speak with People Podcast: conversations with world-class leaders → www.speakwithpeople.com/podcast

📖 Client Communication Playbook: the complete system for mastering conversations that drive results → www.speakwithpeople.com/clientplaybook

If you’re serious about building a referral-driven culture, mastering the language of listening is your competitive advantage.

👉 Watch now. Apply it today. See the referrals tomorrow.

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