Скачать или смотреть DrumCV Founder Carlos Kemeny on how to Analyze and Act on customer feedback based on AI insights

In this episode of The Venture-Scale SaaS Operator, Carlos Kemeny, founder of DrumCV, talks about how they enable support leaders to identify, prioritize, and solve customers’ pains. He dives into the journey of reducing tickets by 30% and improving customer churn by providing product teams with better, descriptive data.


Tune in to learn more about:
~ How DrumCV effectively connects product and support teams, addressing the challenge of customer issue understanding.
~ Carlos's insights into the challenges of the B2B environment and the strategic decision-making process.
~ The current focus on refining DrumCV, exploring new markets, and potential applications in e-commerce.


Timestamps:
00:00 Intro
00:10 DrumCV's Solution for Product and Support Teams
00:46 Carlos's Background and the Inception of DrumCV
03:11 DrumCV's Current Beta Stage and Challenges
04:39 Pivoting and Shifting Focus
07:43 Navigating the Company's Future
10:31 Emotional Challenges as a Founder
12:39 Carlos's Future Focus and Product Market Fit
15:48 Current Strategic Approach and Tech Acquisitions
19:10 Planning for the Future in the Current Situation
22:47 Outro


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Follow Carlos Kemeny
On LinkedIn:   / kemenyc  
On Twitter:   / kemenyc  


Mentioned In The Episode
DrumCV - AI-Powered Support Dispositions
ReactSquad.io - React.js Agency for Startups


Nikolas Chapoupis
On Twitter:   / nikolas_chap  
On LinkedIn:   / nikolas-chapoupis  


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