DESKTOP SUPPORT Interview Questions & ANSWERS! (Desktop Support Engineer, Analyst, and Technician!)

DESKTOP SUPPORT Interview Questions & ANSWERS! (Desktop Support Engineer, Analyst, and Technician!) By Richard McMunn of: https://passmyinterview.com/desktop-s...
#interviewquestionsandanswers #desktopsupport #itjobs

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DOWNLOAD 21 SUPER ANSWERS TO TOUGH DESKTOP SUPPORT INTERVIEW QUESTIONS:
https://passmyinterview.com/desktop-s...
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Q1. Tell me about yourself. 01:36
Q2. Why do you want to work in desktop support? 03:51
Q3. What skills and qualities are needed to work in desktop support? 05:40
Q4. How would you handle multiple people, each with a high-priority problem? 07:40
Q5. What have you done to keep up with technology since your last position? 09:09
Q6. What are your strengths and weaknesses? 10:39
Q7. What would you do if there was an internal conflict between you and a co-worker? 12:19
Q8. Describe a time when you dealt with a difficult situation.
Q9. Describe the problem-solving process you follow while working in desktop support.
Q10. What is your definition of excellent customer service?
Q11. A caller doesn’t understand your solution to their problem. What would you say to simplify it?
Q12. It’s almost 5pm and time for you to go home. You receive a call from a customer who has a complex IT problem that needs resolving. You anticipate the problem will take 20 minutes to resolve. What would you do?
Q13. What do you anticipate your daily responsibilities will be in this Desktop Support role?
Q14. Why do you want to work for our company?
Q15. How would you deal with a difficult or irate customer?
Q16. A customer calls you to request assistance on an issue you have no knowledge of. The person who does have the relevant knowledge is not available, and the customer needs an answer urgently. What would you do?
Q17. Tell me about a time when you provided outstanding customer service.
Q18. Why should we hire you in this Desktop Support position?
Q19. Why do you want to leave your current job?
Q20. Where do you see yourself in 5 years?
Q21. That’s the end of your Desktop Support interview. Do you have questions?

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CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
  / richard-mcmunn-coach  

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DOWNLOAD 21 SUPER ANSWERS TO TOUGH DESKTOP SUPPORT INTERVIEW QUESTIONS:
https://passmyinterview.com/desktop-s...
*******************************************************