Скачать или смотреть Hospitality Intelligence and Analytics-Customer Analytics

In this video, we explore how businesses can leverage data to understand customer behaviors, improve service quality, and enhance guest experiences. Learn about key analytical methods, including predictive analytics, customer segmentation, sentiment analysis, and service blueprinting.

What is Customer Analytics?
Importance of Understanding Customer Behavior
Key Metrics (NPS, CLV, Retention Rate)
Role of CRM, Surveys, and Social Media
Predictive & Text Analytics for Customer Insights

Business Analytics
Data Analytics in Business
Customer Analytics in Business
Data-Driven Decision Making
Predictive Analytics in Business
Business Intelligence
CRM Analytics
Data Science for Business
Business Metrics and KPIs
Customer Behavior Analytics
Customer Analytics
Customer Data Analysis
Understanding Customer Behavior
Customer Insights
Customer Satisfaction Analytics
Net Promoter Score (NPS)
Customer Lifetime Value (CLV)
Customer Retention Analytics
Market Segmentation in Analytics
Service Quality Metrics
Customer Journey Mapping
Behavioral Analytics
Sentiment Analysis in Business
Text Analytics for Customer Insights
Predictive Analytics for Customer Retention
CRM Systems in Analytics
Customer Feedback Analysis
Social Media Analytics in Business
Heatmaps for Digital Behavior
Hospitality Analytics
Tourism Data Analysis
Hotel Business Analytics
Restaurant Analytics
Guest Experience Analytics
Revenue Management Analytics
Service Blueprinting in Business
Dynamic Pricing Strategies