Скачать или смотреть Who are Internal Customers and Why I Don’t Like Them

Who are internal customers? They are departments / people that rely on your work product and processes. They are internal to the company.
But there should only be one definition for the customer - they are the ones that pay for our products and services.
Should the definition of your "customer" be dependent on how you distribute your products (broker/dealer or selling through distributors)? Should we change a process because another department strongly recommends it? The answer is NO. We have been taught to think that there are two types of customers - Internal and External. But thinking that way only increases our risk of missing the ultimate customers’ needs and expectations.
Watch this video so that you:
1. Get reminded of why we used to think in terms of internal vs. external customers
2. Know exactly who are internal and external customers
3. Are convinced as to why we only need to think of our ultimate customer

I hope that you start using these tutorials to re-think your business practices.
Don’t forget to subscribe and leave a comment. I look forward to seeing you next week.

***Our Company: https://www.processarc.com/

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