Скачать или смотреть Liam Dunne on Culture, Global Telecom Blind Spots and Building Klearcom for What’s Next

In this in depth conversation, Liam Dunne, Co-Founder and CEO at Klearcom, shares the story behind the company, the culture that underpins everything and the global problem Klearcom is built to solve.

Liam talks about the shift from startup to fast growing scale up and why he thrives on the constant variety and challenge that comes with that. He explains how, from day one, he wanted to build a company he would genuinely love to work for, starting with culture before product or market. From “the KAYA” culture values to a no ego approach and a focus on being resourceful and truly customer obsessed, Liam shows how those principles guide every decision.

He goes on to break down Klearcom’s “what, how and why” using the Simon Sinek model. What: testing and validating toll free numbers, IVRs, speech and DTMF for multinationals across 100+ countries. How: a groundbreaking app from Satish’s team combined with global coverage built by Mark. Why: helping brands like Mastercard, Google, Fiserv and others uncover blind spots, benchmark performance and prevent churn caused by poor communications and unseen downtime.

Liam also explains the market shift from traditional “press 1 for sales” IVRs to conversational AI and why Klearcom invested early in testing real world speech IVRs using local personas, not just lab conditions. He shares how deep market research and conversations with hundreds of global enterprises made it clear that no one else was solving this problem.

Finally, he reflects on leadership, describing himself as a hands on team captain on the field, not in the dugout. For Liam, success is not a finish line, it is the ongoing commitment to keep moving forward, innovating and giving everything to solve the problem better than anyone else.