Скачать или смотреть Why Call Centre Management Skills Decide Customer Experience & Growth | Alpha Learning Centre

✅ Customers don’t leave because of one bad call
✅ They leave because of poor systems, weak leadership, and outdated processes
✅ And that’s a management problem, not an agent problem ☎️📉

Modern call centres are no longer just support desks —
they are revenue drivers, brand defenders, and data engines.

🎯 The Call Centre Management Training Course by Alpha Learning Centre is designed for leaders who want to move beyond firefighting and start running high-performance contact centres.

This course helps you:
✔️ Optimise agent productivity with data & AI tools
✔️ Improve customer satisfaction across omnichannel platforms
✔️ Implement smart workforce & performance management
✔️ Reduce handling time without hurting quality
✔️ Turn your call centre into a competitive advantage

Whether you manage customer service, operations, workforce planning, or CX strategy, this training gives you practical systems — not theory 🚀

📍 Classroom & Live Online | Global Locations
📜 Internationally recognised certification

👉 Watch this video to understand why great call centres are built by great managers — not luck.

🔔 Enrol now: https://alphalearningcentre.com/cours...