Скачать или смотреть What does being a Vulnerable customer mean?

Are you working in a customer-facing role and often encounter customers who may be feeling vulnerable or experiencing challenging circumstances? This video is for you!

We'll delve into the importance of recognizing and understanding the needs of vulnerable customers. Learn effective strategies for communicating compassionately, providing support, and ensuring their experience is positive. Discover how small gestures can make a big difference in building trust and loyalty.

Key topics covered:

-Identifying vulnerable customers
-Understanding their unique needs
-Effective communication techniques
-Providing compassionate support
-Building trust and loyalty
-Case studies and real-world examples

Join us to learn how to make a positive impact on the lives of vulnerable customers and create a more inclusive and supportive environment.