Скачать или смотреть Service Design | Operations Management Lecture 5

In this lecture, we explore the fundamentals of Service Design as part of our Operations Management series. Learn how businesses create efficient, customer-centered service experiences by focusing on key elements such as service processes, customer interaction, and delivery systems. We'll cover essential concepts like service blueprinting, capacity planning, and the importance of aligning service design with organizational strategy. Real-world examples from industries such as hospitality, healthcare, and banking will illustrate how effective service design can enhance customer satisfaction and operational efficiency.

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