Скачать или смотреть How to teach CSM and Sales Reps to ask disruptive questions and just $TFU

Talking less and listening more is a proven method to increase win rates among B2B sellers and a mantra all GTM leaders want their sales and customer success reps to practice. 

When you arm your reps with powerful questions, it helps them engage and better understand their buyers, ultimately, leading to more opportunities to acquire, keep and grow revenue.

In this episode of Closing Time, customer discovery and listening expert Bob London provides three examples of disruptive questions that go beyond the cliche, "What keeps you up at night," and empower your reps to capture fresh insights.

He also provides a colorful acronym ($TFU) to remind them to embrace silence and listen intently. 

Want to better align your go-to-market teams? Get a demo of Insightly's CRM today: https://bit.ly/3sITbqV

Connect with Bob London:
  / boblondon  

Connect with Val Riley:
  / valerie-riley-marketer  

00:00 Introduction
01:00 The Customer Listening Tour
03:14 Embrace Silence and $TFU
06:06 Disrupt, Don't Bore
07:40 Disruptive Question #1
10:08 Disruptive Question #2
13:15 Disruptive Question #3

#disruptivequestions #customersuccess #b2bsales