13 CX Experts Decode What is Customer Experience: Everything You Need to Know

Hear it straight from the CX pros on what customer experience REALLY means in 2024. 🎯 In this mashup, hear top industry experts weigh in on what is customer experience.

The popular opinion is that CX goes beyond customer service – it's the emotional experience customers have at every interaction with a brand.

Don't miss a beat—hit play on #CXWISE for the full scoop! 🎧

Featuring Jay Baer, Nate Brown, Dan Gingiss, Ian Golding, Annette Franz, Sally Mildren, Vincent Washington, Grant Hartanov, Jeff Sheehan and Scott Monty along with our beloved host Nathan Bennett

Gain a fresh perspective on CX, filled with real-world anecdotes and actionable tips. Learn how you can embrace customer-centricity for CX success in your business. Listen to the podcast here: https://podcasters.spotify.com/pod/sh...

Stay tuned. Many more episodes are on the way!

0:00 Bloopers
1:03 How does Scott Monty define CX today?
1:28 How does Ian Golding define CX today?
1:57 How does Sally Mildren define CX today?
2:17 How does Jeff Sheehan define CX today?
2:41 How does Annette Franz define CX today?
3:05 How does Nate Brown define CX today?
3:32 How does Grant Hartanov define CX today?
3:54 How does Dan Gingiss define CX today?

The episodes are packed with CX wisdom, practical insights and expert tips needed to pursue CX excellence.

Like this interview? Follow our YouTube channel for upcoming episodes of the CX-Wise podcast and more videos about CX culture, customer experience ROI, customer service executives’ wellness and productivity, Unified-CXM, customer experience solutions, customer service tips, and more. Hit the subscribe button now to get notified when the next video drops.

Have a list of CX influencers you want us to interview next? Tell us in the comments below.

Interested in knowing more about our unified customer care platform. Check it out - https://www.sprinklr.com/products/cus...

About CX-Wise:
Launching CX-Wise, an editorial series to raise the bar for customer service & beyond. https://www.sprinklr.com/cx-wise/

Get ready to level up your customer experience game with CX-Wise! Whether you're a seasoned pro or just starting out, our community of CX professionals will give you all the tools you need to tackle any challenge. We'll dish out practical insights, actionable strategies, and a ton of witty banter to keep you on your toes. Join us and share your own experiences, because together we'll break through the clutter and supercharge your customers' experiences. Don't believe us?

Check out our first edition of CX-Wise and see for yourself. https://www.sprinklr.com/blog/cx-wise...

About Us:
At Sprinklr, our mission is to enable every organization on the planet to make their customers happier. Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about Sprinklr at https://www.sprinklr.com/

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