How to Set Up Quick Replies for Facebook and Instagram via Workflows

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In this tutorial, Tina demonstrates how to create and use quick replies in Facebook and Instagram conversations. Quick replies are predefined messages that help streamline customer interactions by providing instant response options. Tina covers configuring workflows, setting up triggers and reply types, and using ChatGPT integration to enhance user engagement. Learn how to efficiently manage customer inquiries and improve your social media interactions.

00:00 Introduction to Quick Replies
00:08 Understanding Quick Replies
01:16 Channel-Specific Conditions
02:03 Setting Up Quick Replies
02:12 Configuring Triggers and Actions
03:27 Adding Buttons and Quick Replies
05:27 Testing and Final Steps
06:51 Conclusion and Next Steps