12 Essential Restaurant Interview Questions For Managers, FOH, and BOH Staff - 🎓 7shifts Academy

Who you hire to execute your vision can make or break your business. Restaurant staff members who are engaged in their work are better able to create memorable experiences for guests — even if they don’t interact with them directly. Team members who aren’t engaged create subpar experiences for guests and are more likely to quit.

But how can you know if a new hire will be engaged in their role before you hire them? By asking strategic interview questions. The right questions can give you insight into a candidate’s values, which reveal whether or not they’ll be a good fit for your restaurant over the long term.

0:00 Get started
0:35 What you'll learn
1:46 Questions for hiring a restaurant manager
1:51 What are the most important skills someone in this role should have? How do you think you embody these skills?
2:33 A server calls in sick at the last minute. What would you do to ensure a smooth day of service when you’re understaffed?
3:02 How would you handle a customer who won’t cooperate with the restaurant’s COVID-19 safety procedures?
3:56 Questions for Front of House staff
4:07 Why do you want to work here?
4:43 Tell me about a time when you had to handle a difficult situation with a customer. What did you do?
5:10 Tell me about a time when you went out of your way to delight a guest.
5:38 How would you describe yourself in a team setting?
6:12 Interview questions for Back of House staff
6:26 Tell me about a time when you were in the weeds. How did you handle the pressure?
6:48 Tell me about a time you made a mistake at work. How did you handle it?
7:21 A team member’s mask isn’t covering their nose. What do you do?
8:24 What questions do you have for me?
8:49 Why should we hire you?

📚 [Further Reading] 9 Restaurant Job Interview Questions to Ask - https://www.7shifts.com/blog/9-restau...

🎓 Free Restaurant Hiring and Training Course - https://academy.7shifts.com/hiring-an...

About 🎓 7shifts Academy - https://www.7shifts.com/restaurant-ma...
Guided lessons for restaurant workers, owners and operators to get the knowledge they need to grow their businesses and succeed in their careers.

7shifts is a team management software designed for restaurants. We help managers and operators spend less time and effort scheduling their staff, reduce their monthly labor costs and improve team communication. The result is simplified team management, one shift at a time.

7shifts also offers free mobile apps (iOS and Android) allowing managers and employees to have everything at their fingertips.

Start your free trial or request a demo at www.7shifts.com