Скачать или смотреть Debit Card Fraud & Reg E Processing Using AI and Robotic Process Automation – Banks/Credit Unions

Compliance: As a bank or credit union executive, you’d like to take it for granted. But don’t take for granted the amount of effort it’s sapping from your back-office teams, not to mention the all-too-human errors they unfortunately introduce into the process. Especially when the clock is ticking for fast, regulatory-mandated turnaround.

This video from The Lab showcases how a “tag team” of two AI robotic process automation (RPA) “bots” can handle one of the most laborious challenges for any bank or credit union:

• Processing debit card and Reg. E disputes

Every single dispute, every single day, requires tons of manual intervention. Your people need to navigate between lots of different banking systems that do not, and will not, talk to each other. And they need to act quickly, since regulations require that they:

• Respond in 30 days
• Resolve in 90 days

Be sure to share this two-minute video with your technology leads and internal improvement teams; they’ll benefit from it, too. Because it shows how the first bot in this video begins by logging into the web-based Centrix dispute-tracking system, with its own login and password, just like a person.

Here, it it selects the appropriate date-range and four different dispute reasons, and exports the results that need to be processed into whichever core you’re using, such as:

• FIS Card Management System
• Fiserv
• Jack Henry

It exports the results into Excel, and saves that file to the shared drive. This is when the second bot steps in. It commands Excel to find, and eliminate, all of the duplicate entries. Then it switches back to the card-management system, where it updates the card’s status, including:

• Exception File Update Code
• Action Code
• Update notes for the account

A human needs about eight minutes to process their first dispute, and four minutes for each subsequent one. The two-bot “tag team” does the first in just two minutes—and the subsequent ones in just 20 seconds each.

And while humans generate a 14-percent error rate, the bots’ error rate is, you guessed it, zero.

The Lab is platform- and technology-agnostic. We can automate for whatever core and systems you use. We can deliver automations in any popular platform, such as Power Automate (from Microsoft) or UiPath.

We’ve been serving bank and credit union executive sponsors like you for more than three decades. And during that time, we have captured all of that peer-implementation IP into our industry-leading Knowledge Base, so it’s highly structured and re-deployable as templates, tools, and code. Translation: More benefits, faster delivery.

If you’re looking to get started—or accelerate a stalled project—in agentic AI and robotic process automation in banks and credit unions, we invite you to learn more about the above-mentioned Knowledge Base:

https://thelabconsulting.com/knowledg...

It’s what empowers, for example, our capability in rapid end-to-end mapping of all internal processes and customer or member journeys, replete with future-state process improvement based on industry best practice:

https://thelabconsulting.com/capabili...

You may be pleasantly surprised to learn that you can get started with one of our popular automation “three-packs,” which, like all automations from The Lab, feature 100% U.S.-based implementation, with zero outsourcing or offshoring:

https://thelabconsulting.com/service/...

Automate your bank or credit union; book your demo with The Lab today:

https://thelabconsulting.com/contact/