Скачать или смотреть Intro to Using AI in IT Support | Google IT Support Certificate

AI is rapidly changing how we approach daily tasks in IT Support. Learn how to integrate AI into your workflow, and use it to complete routine tasks so you can reclaim valuable time and focus on what matters most.

AI can help IT professionals shorten to-do lists and speed up daily tasks. Learn how to use gen AI to troubleshoot issues, provide even better customer service, and much more in this tutorial from a Google IT Support engineer.

0:00 Intro to AI
0:58 How to write effective prompts for AI
3:42 The Human-in-the-loop approach
4:24 Sensitive information
4:58 AI in IT Support
5:30 Troubleshoot faster with AI
6:53 Troubleshooting example and AI demonstration
8:16 Using AI responsibly in IT
9:11 Using AI to simplify communication with clients
9:57 Simplifying complex information example
11:25 Automate routine tasks with AI
12:10 Writing scripts with gen AI
12:29 Example of how AI can write scripts
13:26 Write better prompts through iteration
15:05 Prompting iteration tips
16:15 Documentation with AI
17:14 Generating documentation and summaries example
19:56 AI for IT security
21:02 IT Security prompt example
22:20 AI in IT recap


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Intro to Using AI in IT Support | Google IT Support Certificate
   • Intro to Using AI in IT Support | Google I...