Скачать или смотреть Special Takeover Edition: Fresh WFM Insights |

Welcome to a very special takeover edition of WFM Unfiltered! In today’s episode, Irina switches seats to become the guest, and our host for the day, Paul, takes over the reins. It's a rare opportunity to hear Irina's full, unfiltered story—from her humble beginnings in the contact centre world to building her reputation as a thought leader in workforce management. Get ready to dive into a conversation that’s honest, raw, and surprisingly relatable.

You’ll hear Irina talk about her early struggles breaking into the industry, the personal sacrifices she made to build her career, and the powerful lessons she learned along the way. Whether it's dealing with imposter syndrome or navigating the challenges of being a young female manager, Irina’s journey is one that will resonate with many WFM professionals.

In this candid conversation, she opens up about the realities of the workforce planning world, why she’s so passionate about what she does, and the profound effect her work has on businesses and customers alike. And if you’ve ever wondered how personal struggles can shape professional success, Irina’s story will hit close to home.

Whether you're just starting out in WFM or you’re a seasoned pro, this episode is packed with invaluable insights that will leave you feeling motivated and inspired. Tune in to learn how Irina continues to challenge perceptions of WFM and how you, too, can find your ‘why’ in the work you do.

Don't miss this one—it’s not every day we get to hear the host in the hot seat! Subscribe now for more unfiltered workforce management discussions:    / @wfmunfiltered  

Show Links: • RightWFM website: www.rightwfm.com • Email: [email protected] • Podcast email: [email protected] • Podcast Directory listings: www.wfmunfiltered.buzzsprout.com/share • YouTube Channel:    / @wfmunfiltered  

[00:00:00] - Intro
[00:00:30] - Welcome to the Takeover 🎉
[00:01:26] - Starting in Contact Centres 📞
[00:03:42] - Early Career Struggles 😓
[00:05:00] - First Job Realities 💼
[00:07:31] - Breakthrough in Contact Centres 🚀
[00:08:29] - Learning on the Job 📚
[00:13:00] - You're JUST a Woman! 🚺
[00:16:24] - Overcoming Personal Challenges 💪
[00:17:37] - Passion for Workforce Planning 📊
[00:18:21] - Corporate Career Growth 📈
[00:20:42] - Corporate Comfort Zones 🏢
[00:23:37] - Facing Imposter Syndrome 😰
[00:25:47] - Personal Struggles and Growth 🌱
[00:26:54] - Finding Self-Worth 🌟
[00:30:24] - The Importance of Compassion ❤️
[00:32:04] - Changing Perceptions of WFM 🔄
[00:32:47] - Discovering Your 'Why' 🔍
[00:34:40] - Future Ambitions and Goals 🎯
[00:35:22] - Final Thoughts and Advice 🗣️

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#WFM #Workforcemanagement #wfmpodcast , #FounderStory, #CareerResilience, #IrinaUnfiltered, #WFMOrigin, #TruthInLeadership

Workforce management transformation consultant
WFM strategy implementation
Contact center workforce optimization
WFM process improvement
Workforce planning and forecasting
WFM technology integration
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WFM solutions for scaling businesses
RightWFM consulting services
Irina Mateeva workforce management expert
WFM Unfiltered podcast host
Workforce management best practices
WFM for high-pressure industries
Workforce management process design
WFM systems implementation