Calibration session for performance evaluation - Amazon Connect Contact Lens

In this video, you will get an overview of how to run a calibration session with Amazon Connect Contact Lens, calibration sessions drive consistency and accuracy in how managers evaluate agent performance, so that agents receive feedback that is consistent.

Learn more:
• Amazon Connect: https://go.aws/3wqSUgZ
• Amazon Connect Contact Lens: https://bit.ly/3YGdN21
• Calibration sessions for performance evaluations: https://go.aws/49x0lml

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