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Dell XPS13 won't turn on – troubleshooting power and battery issues

Is your Dell XPS 13 not turning on, or are you stuck with a black screen and a flashing power light? This comprehensive troubleshooting guide shows you how to fix Dell XPS 13 power issues, resolve battery charging problems, and get your laptop booting properly again. Whether you are facing a Dell XPS 13 that won't charge, is stuck on the Dell logo, or shows no signs of life even when plugged in, we walk you through professional troubleshooting steps including performing a hard reset, checking the AC adapter, testing the battery health, and reseating internal components. This step-by-step solution helps you fix startup failures for all XPS 13 models, recover from BIOS update hangs, and prevent future power-related failures.

In This Video We Will See How to Fix Dell XPS 13 Won't Turn On or Power Up Issues

Here Are The Steps to Fix Dell XPS 13 Power and Battery Problems

Method 1: Perform a Hard Reset

1. Disconnect the AC adapter or power cable.
2. Disconnect all external devices (USB drives, printers, etc.).
3. Press and hold the Power Button for 15 to 20 seconds to drain residual power.
4. Connect the AC adapter back to the laptop.
5. Press the Power Button to turn on the computer.
6. Done!

Method 2: Check AC Adapter and Battery Status

1. Plug the AC adapter into a known working wall outlet.
2. Check the LED light on the AC adapter cable or the laptop’s charging port.
3. If the light is off, try a different Dell-compatible charger.
4. If the light is on but the laptop won't start, proceed to Method 3.
5. Done!

Method 3: Run ePSA Hardware Diagnostics

1. Press and hold the Fn key and press the Power Button.
2. Release both keys when the Dell logo appears.
3. The Pre-boot System Assessment screen will appear.
4. Follow the on-screen instructions to test the Battery and Motherboard.
5. Note any error codes provided.
6. Done!

Method 4: Real-Time Clock (RTC) Reset

1. Turn off the laptop and disconnect the power cable.
2. Press and hold the Power Button for 30 seconds.
3. The system LED will blink to indicate the RTC reset is in progress.
4. Release the button and connect the power cable.
5. Wait for the system to restart (it may restart several times).
6. Done!

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