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The best way to elevate your service performance? Whether it’s employees supporting their colleagues or frontline employees serving external customers, offering outstanding service is essential to your brand reputation and your organization’s long-term success.​

​But improved service performance is just the beginning. What really sets leading organizations apart is their ability to build an Uplifting Service Culture.​

So, what exactly is “Uplifting Service”? If service is taking action to create value for someone else, then Uplifting Service is about taking the next step up to create more value. In an Uplifting Service Culture, your teams know how to take personal responsibility for understanding those they serve, seeking out opportunities to improve the service experience, and implementing new ways to create more value in every service transaction. ​

​The result? A culture of continuous service improvement that sets the standard for your industry and makes your organization the top choice for customers, employees, and partners.

#customerservice #customerexperience #customer #businessgrowth #businessideasinindia2024

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over decades includes a proven architecture of service principles, leadership rules, and internal service culture that apply across all industries and cultures.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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