Скачать или смотреть One AI Agent vs. a Whole Team—How One Agent Can Bring Big Changes [Webinar]

Discover how a single AI agent can dramatically transform your support workflow. In this webinar, Anto Gibson demonstrates how AI agents can automate repetitive tasks, reduce agent workload, eliminate context switching, and deliver instant, accurate responses—24/7.

You'll also see a step-by-step demo of building an AI agent in BoldDesk, connecting it to your knowledge base, integrating APIs for order lookups and updates, handling bulk order calculations, and embedding the agent directly into your support channels.

Whether you're looking to speed up support, reduce costs, or offer round-the-clock customer service, this session provides everything you need to understand how AI agents can empower your entire team.

Timestamps
---------------
[00:00] Welcome & Introduction
[00:27] Agenda Overview
[01:30] Why Support Teams Still Struggle
[03:10] What Makes AI Agents Different
[04:22] Benefits of a Unified AI Support Agent
[05:23] Demo Start: Building an AI Agent
[06:22] Creating & Publishing the AI Agent
[07:17] Embedding the Agent in Live Chat
[08:46] Adding Knowledge Base Content
[09:50] Selecting Specific Knowledge Base Articles
[11:28] Integrating APIs for Advanced Actions
[12:07] API Action 1: Fetch Existing Orders
[14:05] API Action 2: Change Shipping Address
[17:08] API Action 3: Bulk Order Calculation
[19:24] Testing the Agent in Real Scenarios
[23:00] Demo Summary & Key Takeaways
[25:03] AI vs Human: Speed & Efficiency Comparison
[26:46] Extending with MCP Server & Guardrails
[27:29] Final Thoughts & Trial Information

Related Links
---------------
Sign Up – BoldDesk
https://www.bolddesk.com?utm_source=w...

BoldDesk AI Agent Overview
https://www.bolddesk.com/ai-agent

BOLDDESK
----------------
Product overview: https://www.bolddesk.com/features
Integrations: https://support.bolddesk.com/kb/categ...
How to generate a bolddesk api key: https://support.bolddesk.com/kb/artic...
Blog: https://www.bolddesk.com/blogs
Get in Touch: https://www.bolddesk.com/contact-us

SUBSCRIBE
-----------------
BoldDesk on YouTube:    / @bolddesk  

SOCIAL COMMUNITIES
---------------------------------
Facebook:   / bolddeskapp  
X:   / bolddesk  
LinkedIn:   / bold-desk-app  
Instagram:   / bolddeskofficial  

#bolddesk #aiagents #customersupport #aiworkflows #automations #helpdesk