Скачать или смотреть To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry - Mary Stanhope

To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry - Mary Stanhope

customer successsoftware as a servicesaascustomer retention

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To The Cloud: How the Digital Economy is Shaping Customer Success in Every Industry

Customer Success is most often tied to the world of enterprise software. However, the application of this discipline has driven substantial results across a variety of industries. Several companies beyond application subscriptions have proven out the efficacy of leveraging customer activity and expanding the mapping of the customer experience based on disparate information. Going further, we will discover how a network service provider is building Customer Success for a hard-to-predict customer base by capturing sporadic day-to-day interactions and innovating a new approach to telecom -- an indication that the application of Customer Success goes far beyond enterprise software.

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