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KnowledgeQuest™ by Customer Science is an AI-assisted knowledge platform that finally connects what customers actually say with how your knowledge truly performs.

Instead of guessing which articles are working, KnowledgeQuest links real customer interaction data (calls, chat, digital) to knowledge accuracy, satisfaction, and outcomes – then helps you fix what’s not working and safely publish what is.

🔍 What KnowledgeQuest enables your team to do:

1. Connect & Analyse

Link customer interaction transcripts to knowledge performance

See which articles drive resolution, which create confusion, and where gaps exist

Currently integrated with Genesys Cloud, with more platforms coming soon

2. Detect & Govern

Run brand, compliance, and hygiene checks across your knowledge base

Automatically surface duplicates, contradictions, and outdated content

Build an action-ready backlog with clear owners, priorities, and SLAs

3. Create & Optimise

Generate review-ready content drafts aligned to your brand tone and templates

Ground every suggestion in transcripts and training data, with full provenance

Use operational tools to streamline review, approval, and improvement cycles

4. Publish & Improve

Safely publish to your existing Knowledge Management System (KMS)

Export-ready packages for Genesys Knowledge, LivePro, and more

Keep humans in the loop with approvals to ensure accuracy, safety, and compliance

Whether you’re running a complex contact centre or managing content across multiple channels, KnowledgeQuest helps you close the gap between knowledge on paper and knowledge in practice.

👉 Want to learn more or see a demo?
Contact Customer Science to explore how KnowledgeQuest can support your contact centre, CX, or knowledge operations team.

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