Скачать или смотреть Matchboard: Where BPO Meets Marketplace – A Showcase Interview with Sharon Melamed

In this engaging episode of the CX Contact Centre Showcase, Rod Jones connects with Sharon Melamed, the dynamic founder of Matchboard, live from Sydney, Australia. Sharon shares her fascinating journey from Japanese-speaking contact centre agent to building one of the most unique and successful B2B matchmaking platforms in the BPO and CX space.

Together, Rod and Sharon explore the evolution of Matchboard, its expanding scope across technology, consulting, and digital services, and its unique role in connecting the buy and supply sides of the customer management ecosystem. Sharon offers a sneak peek into the inaugural BPO Exchange event set for 23 October in Sydney—a first-of-its-kind gathering of BPOs, analysts, consultants, investors, and global brands.

You’ll hear about AI’s predicted role in the future of BPO, trends in M&A, and why now is the time for African BPOs to step into the Australian market. With actionable insights and international relevance, this is one interview CX leaders across the globe should not miss.

🔗 For more information, visit: https://www.matchboard.com.au/
📧 Contact: [email protected]