Скачать или смотреть What Are The Best KPIs For A Customer Service PIP? - Customer First Leadership

What Are The Best KPIs For A Customer Service PIP? Are you looking to improve your customer service team's performance and create a more customer-focused culture? In this video, we’ll explore the most effective KPIs to include in a Performance Improvement Plan (PIP). We’ll start by explaining why selecting the right metrics is essential for measuring progress and identifying areas for growth. You’ll learn how to choose KPIs that reflect both your team’s effectiveness and customer satisfaction, helping you make informed decisions and support your team’s development. We’ll cover key indicators such as customer satisfaction scores, first contact resolution rates, average handle time, and net promoter scores, among others. Additionally, we’ll discuss how to set achievable goals based on these metrics and how to use data to guide coaching conversations and recognize top performers. Whether you’re new to performance management or looking for ways to refine your approach, understanding these essential KPIs can help you build a stronger, more responsive customer service organization. Join us for this insightful discussion, and subscribe to our channel for more practical tips on developing customer service leadership skills and fostering a customer-centric environment.

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About Us: Welcome to Customer First Leadership! Our channel is dedicated to helping organizations build a customer-centric culture and develop essential customer service leadership skills. We cover various topics, including training world-class support teams, handling customer complaints effectively, and implementing customer satisfaction metrics. Our goal is to assist businesses in crafting effective customer retention strategies, creating service level agreements (SLAs), and utilizing technology in customer service.