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Businesses Think Theyre Great at Communication Customers Disagree The Elephant in the Room

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Описание к видео Businesses Think Theyre Great at Communication Customers Disagree The Elephant in the Room

4,500 consumers in the world and about 3,000 businesses. And they were asking specific questions. And here's something interesting.

94% of those businesses reported having great communications with their customers. 96% of those business customers disagree. So do you see that we have a gap here? So that's the actual problem we have. That's why we say there is an elephant in this room. The explosion of digital customer engagement in 2020 ushered in a new way of doing businesses. So businesses that have embraced that rapid nature of change are now enjoying huge benefits.

Learn more about the Power of Unified Communications and Our Omnichannel Platform: https://www.linkedip.com/
#customerexperience #customerservice #omnichannel

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