Скачать или смотреть CT Tech Talks Ep 14: Canada’s CCaaS Market - AI, Cloud Adoption + Partnership with CallTower & Five9

Join us for an insightful episode of CT Tech Talks with CallTower as we explore the evolving Canadian CCaaS (Contact Center as a Service) market. This week, Madison welcomes Maurice Da Silva, VP of Sales and Country Lead for Canada at 5.9, who shares his expertise on cloud adoption, AI integration, and regional market trends.
Discover how the CallTower and 5.9 partnership is empowering businesses to leverage cutting-edge technologies like Gen AI to enhance customer and agent experiences. Maurice dives into key topics, including regulatory considerations, data sovereignty, and the increasing demand for advanced analytics to drive smarter decision-making. Learn how organizations in Canada are transitioning from on-premises solutions to cloud-based systems while adapting to new privacy and compliance laws.
Whether you're a partner looking to expand into the Canadian market or just curious about the future of CCaaS, this episode is an essential listen. Don’t miss this discussion on innovation, collaboration, and the power of partnerships!