Скачать или смотреть How to Build a Customer Service Chatbot in 3 Minutes

Want to learn how you can build a customer service chatbot for your business? Here’s a quick video to help you create your customer service bot.

With a chatbot, you can answer your customers faster and improve satisfaction rates efficiently. However, most businesses shy away from implementing one for their business. That’s because they are worried that a customer support chatbot will sound robotic.

But if you build your chatbot for customer service the right way, you can overcome this hurdle. Below you can find a quick list of measures you can take to set up the best customer service chatbot software for your business website.

Step 1: Identity which frequently asked questions you would like the chatbot to answer. From pricing to product availability, you can identify all the common questions that your chatbot can answer and make a list of them.

Step 2: Don’t just feed links to the knowledge base so that your chatbot ends up sending them to the customers. Make sure it first recognizes the need of the customer and then send the right link for an improved support experience.

Step 3: Time to build a chatbot conversation. You need to think of all the possible ways a conversation can start and end, and accordingly design the conversation flow.

Step 4: Once you are done building the chatbot conversation, it is time to proofread and edit it. This will help you to improve the conversation flow and add a human touch to your chatbot’s performance.

Step 5: Now that you are done proofreading the chatbot’s conversation flow, it is time to test its performance in preview mode.

That’s it. In a few steps, you can set up the best customer service chatbot for your website.

Check out best chatbot software: https://www.proprofschat.com/blog/bes...
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